At Jevina, we believe your shopping experience should feel as seamless and secure as the jewelry we craft. To ensure that, we offer multiple trusted payment options and the highest level of protection for every transaction.
1. Accepted Payment Methods
We currently accept the following secure payment methods:
- Credit & Debit Cards: Visa, MasterCard, American Express (AMEX), Discover, and JCB are all processed securely through Stripe, a PCI-compliant and encrypted gateway.
- PayPal: Pay with your PayPal account or through PayPal Guest Checkout for added convenience and security.
- Checks: We accept personal and business checks. Please note: Orders paid by check will be processed once the payment has cleared (typically 5–7 business days).
- Money Orders: Make your money order payable to Jevina. We will process your order upon receipt and verification.
Note: All transactions are processed in U.S. Dollars (USD). For international customers, your bank or payment provider may apply additional currency conversion or processing fees.
2. Secure Payment Processing
Your trust matters to us. Every payment is handled through industry-standard encryption and PCI-compliant systems. Jevina does not store your credit card details on our servers your privacy and security are always protected.
3. Order Confirmation
Once your payment has been successfully processed:
- You will receive a confirmation email with your order details and receipt.
- Payments made by check or money order will be confirmed once the payment clears.
- If you don’t receive a confirmation within 24 hours, please check your spam folder or contact our support team.
4. Payment Troubleshooting
If you experience difficulties completing your payment, try the following steps:
- Verify that your billing information matches your card or PayPal account details.
- Try an alternative payment method.
- Contact your bank or payment provider for verification.
- If the issue persists, reach out to our customer care team for assistance.
5. Contact Information
For payment-related inquiries, you can reach us at
- Email: support@jevina.store
- Customer Service Hours: Monday – Saturday: 9:00 AM – 6:00 PM (EST)
We may update this Payment Policy at any time without prior notice. Please check this page for the most current version.
Thank you for choosing Jevina, where every detail, from design to delivery, reflects the care we put into our craft.